HiOperator’s mission is to automate customer service by pairing great people with our technology. Our Dallas and Buffalo offices are growing quickly in 2023 and we continue to look for new team members to join our quest to change the industry.
As a Principal Software Engineer you will deliver large, complex features quickly and be an owner of and expert on large sections of the codebase. You’ll play a hands-on role in implementation, technical strategy, and also create space for other engineers to display their skills and talents. You will work across the technical stack, including but not limited to front-end, backend, devops, and integrated machine learning and data science tools.It’s an exciting time to join because your products and features that you build, will support a new wave of innovation in the customer service industry, incorporating the latest develops in LLMs, AI, and data-driven decision making. We are located in the heart of Dallas and Downtown Buffalo. We are looking for motivated people to be part of a rapidly growing team. You’ll get to use cutting-edge software and have some fun while doing so!
Your key priorities:
- Build API integrations with various CRMs and other custom applications, utilizing REST/GraphQL/gRPC
- Build UI features to support new service offering
- Maintain 99% platform uptime
- Manage dev ops pipeline
- Deploy machine learning models
- Build and manage the observability platform for the LLMs we utilize
You’re a great match if you:
- Have 8+ years of engineering experience
- Are a polygot - You enjoy learning about everything, and are capable of explaining your concepts to others
- Are collaborative - We work together, learn together, and win as a team
- Have empathy - Customer service requires empathy to truly under the customer and deliver the best experience for our clients
- Experience working with Apple Products is a plus
Benefits:
- All hires will be eligible for health benefits (medical, dental, vision) after one full calendar month of full time employment
- Access to the free onsite gym
- PTO/PFT
Visit us to learn more: https://hioperator.com
This is not a remote position - Dallas, TX only
Job Type: Full-time
Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.
HiOperator is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.